Terms & Conditions
Terms & Conditions of Use.
COD ONLY Available Within Colombo & Gampaha Districts, Bank Deposit Available Islandwide.
බඩු ලැබුන පසු මුදල් ගෙවීම කොළඹ/ගම්පහ දිස්ත්රික්ක තුල පමනක් බෙදා හැරේ, හදිසි ඇණවුම් බාර නොගැනේ.
In-Store Purchases are Not Available, Online Orders Only.
CONTACT PLEASE TEXT 076 977 5639 Reply within 24Hrs
ArtNCraft.LK is Part of Techshop Lanka Terms and Conditions. *To make a purchase, you must agree with all our terms & conditions, If you do not agree please do not place an order*.
1. Please read carefully the description, measurement & product specifications of the item(s) you are buying, to ensure they meet your needs.
2. All products are quality checked before shipment, however, they might have tiny flaws. We ship only the ones that we consider as acceptable. If there is very noticeable defect, if there are no more stock, we may take the item off from your order of cancel.
Wrong / Incomplete Address & Phone Number:
Please double check the shipping address/phone number during the checkout process, we cannot be responsible if wrong / incomplete address is provided. Without a correct phone number, we will not process your order.
1. If you request the cancellation before shipment, we will issue full refund, if you request cancellation after the shipment we will reserve the right to charge courier fee and packaging fee.
- I the user of Artncraft.lk agree that if I place an order on this site that the order is a sales agreement and payment will be due within 3 working days of placing an order or the order maybe cancelled.
- In the event that the product you ordered is out of stock you will be notified. You can track the status of your orders by logging in to our store. If stock is unavailable you reserve the right to remove the out of stock product from your order.
- If you decide to dispute a charge we will contact your bank with your notice and proof of your purchase to help clear up any problems with the transaction.
- Product Descriptions
Artncraft.lk and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions, specifications or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your already made the payment we will issue a refund in the amount of the charge. We apologize for any inconvenience this may cause you.
- Payment Methods:
- COD ONLY Available Within Colombo District.
- We DO NOT make cash on delivery (COD) to following districts:
Gampaha, Kalutara, Anuradhapura, Galle, Hambantota, Kandy, Kegalle, Kurunegala, Matara, Nuwara Eliya, Polonnaruwa, Puttalam, Ratnapura, Badulla, Matale, Monaragala, Jaffna, Ampara, Batticaloa, Kilinochchi, Mannar, Mullaitivu, Trincomalee, Vavuniya.
a. Courier service will make 2 delivery attempts, then order will get cancelled and once returned, you we may not be able to resend your order, you may pick-up (on appointment) from our office.
b. No COD (cash on delivery) to Industrial Zones/Export Processing Zones/free-trade zones including Katunayake EPZ, Biyagama EPZ..etc. Must make the payment first to courier.
c. Courier service cannot enter office buildings, schools or any where you need security clearance/restrictions to enter including WTC (World Trade Center), when courier call, you may collect from outside the building.
d. No deliveries where quarantine curfew has been imposed.
- Bank Deposit (Prepayment): Available Island-Wide. All NON COD areas, Orders will not processed until payment has been cleared. Bank transfers usually takes less than 1hrs, but in some instances may take up-to 1-2 business days, and eZcash transactions usually takes less than 1hr.
- Deliveries: Please see Shipping & Returns Page for More Information Here >>
Time Frame: Usual deliver time 2-3 working days, but it may take longer due to factors that we cannot control such as weather, quarantine curfew and other factors.
- Returns (Due to Faulty Product): Please see Shipping & Returns Page for More Information Here >>
a. We make sure all the products are tested and in working order before delivery, however if any product having a fault we will provide refund or replacement according to it’s warranty period.
b. There will be only 1 return / refund delivery attempts (due to faulty or claim warranty) by the courier, after 1 attempts, return or refund must be collect from our office at Homagama. Please Note: Refund will only be issued after inspection (check security code & batch no) and payment will be made to your bank account (bank transfer) and it may take 1-2 days.
c. In case the product is not faulty, refund will not be given, buyer has to pick up from our office and must pay (pick up courier fee if applicable).
- Returns (Due to Order by Mistake, Change of Mind …etc)
Returns/Refund due to wrong product/type order by mistake, change your mind…etc, you do need to visit our office to return, so we can inspect the product (to check security code and issue a refund).
In case you cannot visit our office to get the refund, we can arrange return, and refund, full courier fee to be paid by customer.
- Orders that are unpaid for 7 days will automatically get cancelled.
- We may restrict access to parts of or all of the services on the site; and modify suspend or discontinue this site, whether temporarily or permanently, without notice.
- Prices display on Techshop.lk site are negotiated with suppliers and may change at any time. If the price changes and you are unhappy with the new price you have the right to cancel the order. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Delivery charges will also be shown online and invoiced together with the stock purchased online.
- Payment methods & delivery areas are subjected to change, and will be reflected on our website accordingly.
- Techshop.LK grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Techshop.LK. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Techshop.LK. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Techshop.LK without express written consent. You may not use any meta tags or any other “hidden text” utilising Techshop.LK’s name or trademarks without the express written consent of Techshop.LK. Any unauthorised use terminates the permission or license granted by Techshop.LK. You are granted a limited, revocable, and non-exclusive right to create a hyper-link to the home page of Techshop.LK so long as the link does not portray Techshop.LK, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Techshop.LK logo or other proprietary graphic or trademark as part of the link without express written permission.
- Orders that cancel on delivery without notify Techshop.LK treated as fake orders, we may not deliver these orders again or we reserve the right to cancel any future orders from such users.
- If you have any problems with deliveries, products .. etc, please contact us first so we can try and resolve any issues.